Submit a service request

On this page, you will find instructions on how to submit a service request, as well as a link to submit one. The service request is intended for users of Keuruu Town’s facilities.

Guidance on submitting a service request

Users of the facility submit service requests based on observations made within their own working environment. It is particularly important to record the following details:

• the registrant’s personal and contact details (name, telephone number and email address).
• the exact physical location of the problem or issue identified
• possibly the exact time or duration of the event
• a sufficiently detailed verbal description of the event
• any supporting documentation that may be available (photographs, emails, memos, etc.)

Service requests are logged for issues or incidents that end-users of the premises observe and experience in their own workspaces, with regard to their fu iture and equipment, the conditions of the premises, or, for example, in outdoor areas. Requests may range from larger issues requiring measures to be included in annual maintenance programmes to very minor repairs to building components that are easily fixed. You can also use the service request link to report indoor air quality issues. These reports are handled by the city’s indoor air quality working group.

Examples of matters to be recorded

Needs for change relating to operating conditions

• • facilities
  • temperature conditions
  • ventilation conditions

Renovation requirements

• broken fu iture and fittings

Safety of the operating environment

identifying factors that affect safety conditions.

This content has been translated using AI