Online services

You can also deal with us online. On the Kulutus-Web service, you can, for example, submit a change of contract notification or a non-urgent fault report.

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Kulutus-Web customer portal

You can also do business with us online. As our customer, you can use the Kulutus-Web service

• get in touch
• give feedback
• submit a transfer notification (change of ownership)
• submit a non-urgent fault report
• place a non-urgent work order

The details required for logging in can be found on your water bill. The customer number is up to six characters long (6) and the property number is 12 characters long.

Sending a secure email

Always use secure email when sending messages containing personal data, such as: personal identity number, bank account details, subscription applications with attachments, or changes of ownership with attachments. Attachments must be sent in PDF, PNG or JPG format; other file formats must be agreed in advance before sending the message.

Secure emails are handled by the office secretaries at Keuruun Vesi.

• Enter your email address in the top field of the screen that appears; this is where you will receive the confirmation request from the secure mail server.
• Write your message and attach any files.
• You can accept the suggested password for the message or change it to a password of your own choosing.
• The password will be sent automatically to the recipient’s mobile phone via text message.
• Click “Send”.
• You will receive a confirmation request from the secure mail server to your email address, which you must confirm by clicking the link in the message. The message will only be sent to the recipient once you have confirmed this!

This content has been translated using AI